We want customers to receive the product they ordered in good condition. If an item arrives damaged, defective, or materially different from the confirmed order details, contact HANOSS promptly using the information in the website footer and include the order number and clear photos when relevant.
Because personalized products are made using customer-provided selections, return or cancellation eligibility may depend on the production status and the reason for the request. Each request is reviewed fairly under the order details and applicable consumer law. If a refund is approved, it will be issued through the applicable original payment method.
This policy does not limit any non-waivable consumer rights.