Personalized items are made to your text and cannot be resold, so the rules are different from an ordinary shop. Here is exactly where we stand.
If we got it wrong
If what arrives does not match the preview you approved - wrong spelling on our side, wrong colour, wrong size, a printing defect, or damage in transit - we remake it or refund you in full. Tell us within 30 days of delivery and send a photo. You do not have to return the faulty item.
If the personalization was mistyped
If the name or date was typed incorrectly when the order was placed, the item was made correctly to that text and is not covered by the guarantee above. This is why the preview exists: it shows exactly what will be printed. That said, email us - if the order has not gone into production we will fix it for free, and if it has, we will offer a discounted remake.
Non-personalized items
Any item without personalization can be returned unused within 30 days for a refund. Return postage is yours unless the item was faulty.
How to start
Email us with your order number and a photo. We reply within one business day.
Refund timing
Approved refunds go back to the original payment method. Your bank usually posts it within 5-10 business days.